Welcome to The History Travel Agency. These Terms and Conditions govern all bookings, reservations, services, and travel arrangements provided by The History Travel Agency. By making a reservation, booking a tour, using our website, or purchasing any travel service from us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. Company Information
Company Name: The History Travel Agency
Legal Company Name: Hevra Turizm Limited Şirketi
Business Type: Licensed Travel Agency & Tour Operator
Head Office: Istanbul, Türkiye
The History Travel Agency specializes in private tours, group tours, cultural tours, historical tours, religious pilgrimage tours, shore excursions, luxury travel, tailor-made itineraries, airport transfers, hotel reservations, transportation services, and other tourism-related services throughout Türkiye.
2. Acceptance of Terms
By booking any travel service with The History Travel Agency, the traveler confirms that:
- They are at least 18 years of age or are traveling with a responsible adult.
- They possess the legal authority to make the booking.
- They accept these Terms and Conditions on behalf of everyone included in the reservation.
- They agree to comply with all local laws and regulations during their trip.
3. Booking Confirmation
A reservation is considered confirmed only after:
- Required booking information has been received.
- The requested services are available.
- The agreed deposit or full payment has been received.
- A written confirmation has been issued by The History Travel Agency.
Until written confirmation is provided, availability cannot be guaranteed.
4. Prices
All published prices are subject to change without prior notice until a booking has been confirmed.
Prices may vary due to:
- Seasonal demand
- Exchange rate fluctuations
- Government taxes
- Fuel surcharges
- Supplier price changes
- Entrance fee revisions
- Hotel availability
- Transportation costs
Once your booking has been confirmed, no price increases will be applied except where required by changes outside our reasonable control, such as new government taxes or mandatory supplier surcharges.
5. Payment Policy
Payments may be made using approved payment methods accepted by The History Travel Agency.
Depending on the selected tour or travel service:
- A deposit may be required at the time of booking.
- The remaining balance must be paid before the travel date.
- Certain services may require full payment at the time of reservation.
Failure to complete payment by the specified deadline may result in automatic cancellation of the reservation.
6. Cancellation by the Traveler
All cancellation requests must be submitted in writing.
Cancellation charges may vary depending on:
- Hotel policies
- Airline regulations
- Transportation providers
- Cruise companies
- Local suppliers
- Seasonal conditions
Non-refundable expenses already paid to third-party suppliers cannot be refunded.
Certain promotional offers, discounted tours, special event packages, and last-minute bookings may be fully non-refundable.
7. Changes Requested by the Traveler
Requests to modify:
- Travel dates
- Passenger names
- Hotels
- Flights
- Tour itineraries
- Transportation
- Optional activities
will be accommodated whenever possible but cannot be guaranteed.
Additional charges imposed by suppliers may apply.
8. Cancellation by The History Travel Agency
The History Travel Agency reserves the right to cancel, modify, postpone, or substitute any travel service due to circumstances including but not limited to:
- Insufficient participation
- Severe weather
- Natural disasters
- Political unrest
- Government restrictions
- Safety concerns
- Supplier bankruptcy
- Force Majeure events
Whenever possible, suitable alternatives or refunds for services not provided will be offered in accordance with supplier policies.
9. Force Majeure
The History Travel Agency shall not be liable for delays, cancellations, losses, injuries, additional expenses, or failure to perform resulting from events beyond its reasonable control, including but not limited to:
- Earthquakes
- Floods
- Wildfires
- Storms
- Pandemics
- Epidemics
- War
- Terrorism
- Civil unrest
- Government actions
- Border closures
- Airline disruptions
- Transportation strikes
- Power outages
- Technical failures
10. Passports, Visas and Entry Requirements
Travelers are solely responsible for ensuring that they possess:
- Valid passports
- Required visas
- Transit permits
- Vaccination certificates (where applicable)
- Travel insurance documents
- Any documents required by immigration authorities
The History Travel Agency is not responsible for denied boarding or refused entry resulting from incomplete documentation.
11. Travel Insurance
Comprehensive travel insurance is strongly recommended for all travelers.
Insurance should ideally include:
- Medical expenses
- Emergency evacuation
- Trip cancellation
- Trip interruption
- Personal liability
- Lost baggage
- Flight delays
- Personal accident coverage
12. Health and Medical Conditions
Travelers should ensure they are medically fit for travel. Guests must inform The History Travel Agency before booking of:
- Serious medical conditions
- Mobility limitations
- Dietary restrictions
- Allergies
- Pregnancy
- Disabilities
- Special assistance requirements
Failure to disclose relevant information may affect participation in certain activities.
13. Traveler Responsibilities
Travelers agree to:
- Respect local customs and laws.
- Follow the instructions of guides and drivers.
- Behave respectfully toward other travelers.
- Protect historical, cultural, and religious sites.
- Avoid dangerous or illegal activities.
The History Travel Agency reserves the right to terminate services for travelers whose conduct seriously disrupts the tour or endangers others.
14. Accommodation
Hotel classifications are determined according to local standards.
Room allocation is managed by the hotels.
Special requests such as:
- Double beds
- Twin beds
- Connecting rooms
- High floors
- Non-smoking rooms
- Early check-in
- Late check-out
cannot be guaranteed unless confirmed in writing.
15. Transportation
Transportation services may include:
- Private vehicles
- Shared vehicles
- Coaches
- Ferries
- Domestic flights
- High-speed trains
Vehicle types may vary depending on group size and operational requirements.
Delays caused by traffic, weather, road closures, or transportation providers are beyond our control.
16. Tour Itinerary
Tour itineraries are carefully planned but may occasionally require adjustments due to:
- Weather conditions
- Traffic
- Site closures
- Government restrictions
- Religious ceremonies
- Public holidays
- Operational requirements
Equivalent alternatives may be substituted where appropriate.
17. Optional Activities
Optional tours and activities purchased during the trip are operated by independent suppliers unless otherwise stated.
Participation is voluntary and may involve inherent risks.
18. Personal Belongings
Travelers remain responsible for their personal belongings at all times.
The History Travel Agency accepts no responsibility for loss, theft, or damage to personal property.
19. Liability
The History Travel Agency acts as an intermediary between travelers and independent service providers, including hotels, airlines, transportation companies, museums, restaurants, and local operators.
While every effort is made to ensure high-quality services, we cannot accept liability for acts, omissions, delays, accidents, injuries, losses, or damages caused by independent suppliers beyond our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
20. Photography and Marketing
During tours, photographs and videos may occasionally be taken for promotional purposes.
Travelers who do not wish to appear in promotional materials should notify The History Travel Agency in writing before the tour begins.
21. Privacy
Personal information is collected solely for the purpose of arranging travel services.
Customer information is handled with appropriate care and will only be shared with suppliers where necessary to fulfill bookings or where required by law.
22. Website Information
Although every effort is made to ensure accuracy, descriptions, itineraries, prices, photographs, and travel information published on our website may occasionally contain errors or require updates.
The History Travel Agency reserves the right to correct any inaccuracies at any time.
23. Intellectual Property
All website content, photographs, logos, itineraries, written materials, graphics, brochures, and marketing materials remain the intellectual property of The History Travel Agency unless otherwise stated.
Unauthorized reproduction or commercial use is prohibited without written permission.
24. Complaints
If you experience any issue during your trip, please notify your guide or contact The History Travel Agency immediately so that reasonable efforts can be made to resolve the matter.
Written complaints should be submitted within 30 days after the completion of your trip.
25. Governing Law
These Terms and Conditions shall be governed by the laws of the Republic of Türkiye.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts and authorities in Türkiye, unless mandatory consumer protection laws require otherwise.
26. Amendments
The History Travel Agency reserves the right to update these Terms and Conditions at any time.
The version published on our website at the time of booking shall apply unless otherwise required by applicable law.
Contact Us
The History Travel Agency
Istanbul, Türkiye
For booking assistance, customer support, or questions regarding these Terms and Conditions, please contact us using the contact information published on our official website.
Acknowledgement: By making a reservation with The History Travel Agency, you confirm that you have read, understood, and accepted these Terms and Conditions and agree to be bound by them.