At The History Travel Agency, we are committed to making the booking process simple, transparent, and secure. This Booking & Reservation Policy explains how reservations are made, confirmed, modified, and managed for all travel services offered by our company.
By making a booking with The History Travel Agency, you agree to this Booking & Reservation Policy together with our Terms & Conditions, Privacy Policy, and any service-specific conditions provided at the time of booking.
1. Making a Reservation
Reservations may be made through:
- Our official website
- Telephone
- Social media messaging platforms
- Authorized travel partners
- In person at our office
Bookings are accepted subject to availability.
2. Information Required
To process your reservation efficiently, we may request:
- Full name (as shown on your passport where applicable)
- Nationality
- Email address
- Mobile or WhatsApp number
- Number of travelers
- Ages of children, if applicable
- Preferred travel dates
- Selected tour or travel service
- Hotel preferences, if requested
- Flight details for airport transfer services
- Special requests, including dietary, medical, or accessibility needs
Providing accurate information helps us avoid delays or booking errors.
3. Booking Confirmation
A reservation becomes confirmed only when all of the following conditions have been met:
- Your requested services are available.
- We have received the required booking information.
- The required deposit or full payment has been received, where applicable.
- A written booking confirmation has been issued by The History Travel Agency.
Until written confirmation is provided, a reservation should be considered provisional and availability cannot be guaranteed.
4. Deposits and Advance Payments
Depending on the type of service booked, we may require:
- A deposit to secure your reservation.
- Partial payment before travel.
- Full payment before the start of the tour.
- Full prepayment for services that must be purchased in advance from third-party suppliers.
The required payment schedule will be communicated during the booking process.
5. Final Payment
Unless otherwise agreed in writing, any remaining balance must be paid before the commencement of your travel services.
Failure to complete payment by the agreed deadline may result in cancellation of the reservation and any applicable cancellation charges.
6. Availability
All hotels, vehicles, guides, domestic flights, attractions, and optional services are offered subject to availability at the time of confirmation.
If a requested service is unavailable, we will make reasonable efforts to offer a comparable alternative.
7. Hotel Reservations
Hotel bookings are subject to availability and confirmation by the accommodation provider.
Where the originally requested hotel is unavailable, we may offer accommodation of a similar category, location, and standard whenever possible.
Special requests such as:
- Double or twin beds
- Connecting rooms
- Non-smoking rooms
- High-floor rooms
- Early check-in
- Late check-out
are requests only and cannot be guaranteed unless confirmed in writing.
8. Airport Transfers
For airport transfer services, travelers should provide:
- Airline name
- Flight number
- Arrival or departure date
- Scheduled arrival or departure time
- Airport terminal (if known)
Please inform us promptly of any flight changes or delays so that we can adjust arrangements where reasonably possible.
9. Customized and Private Tours
Private and tailor-made tours are designed according to the traveler's interests, schedule, and preferences.
Once a customized itinerary has been confirmed, significant changes requested by the traveler may result in additional charges or revised pricing.
10. Group Bookings
For group reservations:
- One person should be designated as the primary contact.
- Instructions and travel documents will normally be sent to the primary contact.
- The primary contact is responsible for ensuring that all travelers receive the relevant booking information.
11. Travel Documents
Travelers are responsible for ensuring they possess all required travel documents before departure, including:
- Valid passports
- Entry visas
- Transit visas
- Travel insurance documents
- Vaccination or health certificates where required
- Any additional documentation required by relevant authorities
The History Travel Agency cannot accept responsibility for travel disruptions caused by incomplete or invalid documentation.
12. Special Requests
We will make every reasonable effort to accommodate special requests, including:
- Vegetarian or other dietary requirements
- Mobility assistance
- Wheelchair-accessible arrangements, where available
- Child seats for transfers, where available
- Anniversary, honeymoon, or birthday arrangements
- Other reasonable requests
Requests remain subject to availability and cannot always be guaranteed.
13. Changes Requested by Travelers
Requests to change travel dates, passenger names, accommodations, transportation, or itinerary details should be submitted as early as possible.
Changes are subject to availability and may incur additional costs imposed by suppliers or operational requirements.
14. Cancellation of Reservations
Cancellation requests must be made in writing.
Any applicable cancellation charges or refunds will be handled in accordance with our separate Cancellation & Refund Policy and the conditions of the relevant suppliers.
15. Prices
Quoted prices are based on the information available at the time of the quotation.
Prices may change before confirmation due to:
- Exchange rate fluctuations
- Seasonal demand
- Supplier price revisions
- Government taxes
- Fuel surcharges
- Entrance fee adjustments
Once your booking has been confirmed, prices will generally remain fixed except where changes are required by law or by circumstances beyond our reasonable control.
16. Travel Insurance
We strongly recommend that every traveler obtain comprehensive travel insurance before departure.
Appropriate insurance may provide protection for:
- Trip cancellation
- Medical expenses
- Emergency evacuation
- Lost baggage
- Personal liability
- Travel delays
Travel insurance is not included unless specifically stated in your booking confirmation.
17. Customer Responsibilities
Travelers are responsible for:
- Providing accurate booking information.
- Arriving at meeting points on time.
- Respecting local laws and customs.
- Following the reasonable instructions of guides and drivers.
- Maintaining valid travel documents throughout the trip.
Failure to comply may affect participation in certain services.
18. Booking Amendments by The History Travel Agency
In rare situations, operational requirements, weather conditions, safety considerations, or circumstances beyond our reasonable control may require changes to confirmed travel arrangements.
Where possible, we will notify affected travelers promptly and offer suitable alternatives of comparable value.
19. Contact During Your Trip
Should you require assistance before or during your journey, our team will make reasonable efforts to provide support throughout your travel experience.
For urgent matters, please contact us using the emergency or customer service contact details provided in your travel documents or booking confirmation.
20. Acceptance of This Policy
By confirming a reservation with The History Travel Agency, you acknowledge that you have read, understood, and accepted this Booking & Reservation Policy.
This policy should be read together with our Terms & Conditions, Privacy Policy, Payment Policy, and Cancellation & Refund Policy.